While we are not affiliated with the government in any way, our private company engaged writers to research the Unemployment Insurance program and compiled a guide and the following answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
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Medicaid is a federal U.S. health insurance program that provides health coverage to millions of Americans. The program primarily covers low-income adults, children pregnant women, elderly adults and people with disabilities.
Federal guidelines for the Medicaid program are established by the Centers for Medicare and Medicaid Services (CMS). Learn more about Medicaid at a national level on the CMS website here.
The Arizona Medicaid program is administered by the Arizona Department of Economic Security. Learn more about Medicaid in Arizona on the Department of Economic Security website here.
Through Medicaid, people gain access to health care services that may not be affordable without it. Additionally, some programs and benefits include special protections—such as provider network and payment methods—that help ensure services are accessible. Medicaid also provides preventive care and other services help people stay healthy and avoid costlier care.
Medicaid covers medical and health care services such as:
The following services are also covered for Medicaid-eligible children under age 21:
*Additional services, such as nursing homes or personal care services, may be available to those who have special needs.
Medicaid does not cover the following types of medical services:
Learn more about medical and health care services that are covered by Medicaid in Arizona on the Department of Economic Security page here.
Medicaid recipients in Arizona may need to pay a monthly premium, which is a monthly fee for enrollment in the program. Premiums range from $10 to $70. Premium amounts are based on the recipient’s annual income.
Recipients may sometimes need to pay a small out-of-pocket cost for treatments, which are known as copayments. Copayment amounts depend on the recipient’s age, household income and what the state pays for the specific service. There is a limit to the amount you can pay in copayments each month.
Services that require copayments include the following:
Each Medicaid participant through the Arizona Department of Economic Security has their own individual health care plan. Some participants may be required to pay fees, and some recipients may not be required to pay fees, i.e., are exempt.
Medicaid participants who fall into one of the below categories are exempt from copayment fees:
* For a limited time persons who are eligible in the Adult Group will not have any copays. Members in the Adult Group include persons who were transitioned from the AHCCCS Care program as well as individuals who are between the ages of 19-64, and who are not entitled to Medicare, and who are not pregnant, and who have income at or below 133% of the Federal Poverty Level (FPL) and who are not AHCCCS eligible under any other category. Copays for persons in the Adult Group with income over 106% FPL are proposed and will be effective after CMS approval. Members will be told about any changes in copays before they happen.
To learn more about Medicaid premiums, click here. To learn more about Medicaid copayments, click here.
To qualify for Medicaid in Arizona, you must:
Income limits vary depending on household size, medical status and other factors and are subject to change annually. Find the current Medicaid income limits based on household size in Arizona here.
Learn what documents you can submit to prove your citizenship and identity here.
Find further information on Arizona Medicaid eligibility here.
To apply for Medicaid (also known as the Arizona Health Care Cost Containment System or AHCCCS) in Arizona, complete the following three steps:
Learn what documents you need by clicking the “Information Needed to Apply” tab here.
To apply for Medicaid online, click here to access the Health-e-Arizona Plus Benefits Portal.
To apply for Medicaid by mail, click here to access the application form, fill it out, and mail it with the necessary documents to:
Arizona Department of Economic Security
Family Assistance Administration
P.O. Box 19009
Phoenix, AZ 85005-9009
To apply for Medicaid in person, click here to find your nearest Department of Economic Security Office.
To apply for Medicaid by phone, call the Arizona Department of Economic Security’s toll-free number at (855) 432-7587 and request a paper application by mail. After receiving and completing the application, submit it by mail or fax.
To apply for Medicaid by fax, click here to access the application form, fill it out, and fax it with the necessary documents to (602) 353-5746.
To apply for Medicaid by contacting a community assistors, enter your ZIP Code here to locate community assistors near you. Contact the community assistor by phone.
If you have questions about the application process or require assistance, call the Arizona Department of Economic Security’s toll-free customer service number at 1 (855) 432-7587.
Or, contact your nearest local Arizona Department of Economic Security (DES)/Family Assistance Administration (FAA) Office. Find contact information for local DES/FAA offices in Arizona here.
Arizona Medicaid recipients must report changes that can influence their eligibility status, including:
Update your information by completing the appropriate change request form. You can find the DES Change Report form here.
Once you have filled out the form, you can submit the request in the following ways:
Arizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
You can check the status of your Medicaid application online or by phone:
The Arizona Department of Economic Security will review your application to verify if you are eligible for Medicaid. In some cases, the state may ask for additional information before approving your application. Arizona will mail applicants a letter detailing if their Medicaid application was approved or denied.
It takes approximately 45 days to process a Medicaid application. If you are approved, you will receive a Medicaid identification card within 10 to 14 business days after you receive your approval notification.
Medicaid applications will be denied when applicants do not meet the eligibility requirements. Also, beneficiaries can have their benefits terminated or reduced if their eligibility status changes while they are enrolled.
If your Medicaid application is denied or your benefits amount is reduced, you have the right to file an appeal. You must send a written appeal request within 60 days of when you receive notice of the denial or benefits reduction.
You can submit your written appeal request in the following ways:
Medicaid AppealsArizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
The Arizona Department of Economic Security will review your claim and may ask for additional information or evidence of your eligibility.
If you are granted a hearing, you will receive a notice with the date, time and location of the hearing. Learn more about the appeal process on the Arizona Medicaid Health-e-Arizona Plus FAQ page here.
Arizona Medicaid recipients must report changes that can influence their eligibility status, including relocating to a new address.
If you move to a new residence within Arizona, you can update your address by completing the Change Report Form here and sending it to the Arizona Department of Economic Security in the following ways:
Arizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
Note: Medicaid benefits do not transfer. If you move to a new state, you must reapply for Medicaid in your new location. If you have further questions about moving with Medicaid, visit the national Medicaid Contact Us here.
For help with a Medicaid application, or for any further questions about the Medicaid program, contact the Arizona Department of Economic Security:
Arizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
You can also visit or call a local DES Office for further assistance. Find your nearest Department of Economic Security Office location and contact information here.
While we are not affiliated with the government in any way, our private company engaged writers to research the Medicaid program and compiled a guide and the following answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Medicaid Guide is filled with helpful information about how to apply, program eligibility and how to get in touch with local offices. You can view or download our free guide here.
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To apply for Medicaid (also known as the Arizona Health Care Cost Containment System or AHCCCS) in Arizona, complete the following three steps:
Learn what documents you need by clicking the “Information Needed to Apply” tab here.
To apply for Medicaid online, click here to access the Health-e-Arizona Plus Benefits Portal.
To apply for Medicaid by mail, click here to access the application form, fill it out, and mail it with the necessary documents to:
Arizona Department of Economic Security
Family Assistance Administration
P.O. Box 19009
Phoenix, AZ 85005-9009
To apply for Medicaid in person, click here to find your nearest Department of Economic Security Office.
To apply for Medicaid by phone, call the Arizona Department of Economic Security’s toll-free number at (855) 432-7587 and request a paper application by mail. After receiving and completing the application, submit it by mail or fax.
To apply for Medicaid by fax, click here to access the application form, fill it out, and fax it with the necessary documents to (602) 353-5746.
To apply for Medicaid by contacting a community assistors, enter your ZIP Code here to locate community assistors near you. Contact the community assistor by phone.
If you have questions about the application process or require assistance, call the Arizona Department of Economic Security’s toll-free customer service number at 1 (855) 432-7587.
Or, contact your nearest local Arizona Department of Economic Security (DES)/Family Assistance Administration (FAA) Office. Find contact information for local DES/FAA offices in Arizona here.
Arizona Medicaid recipients must report changes that can influence their eligibility status, including:
Update your information by completing the appropriate change request form. You can find the DES Change Report form here.
Once you have filled out the form, you can submit the request in the following ways:
Arizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
You can check the status of your Medicaid application online or by phone:
The Arizona Department of Economic Security will review your application to verify if you are eligible for Medicaid. In some cases, the state may ask for additional information before approving your application. Arizona will mail applicants a letter detailing if their Medicaid application was approved or denied.
It takes approximately 45 days to process a Medicaid application. If you are approved, you will receive a Medicaid identification card within 10 to 14 business days after you receive your approval notification.
Medicaid applications will be denied when applicants do not meet the eligibility requirements. Also, beneficiaries can have their benefits terminated or reduced if their eligibility status changes while they are enrolled.
If your Medicaid application is denied or your benefits amount is reduced, you have the right to file an appeal. You must send a written appeal request within 60 days of when you receive notice of the denial or benefits reduction.
You can submit your written appeal request in the following ways:
Medicaid AppealsArizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
The Arizona Department of Economic Security will review your claim and may ask for additional information or evidence of your eligibility.
If you are granted a hearing, you will receive a notice with the date, time and location of the hearing. Learn more about the appeal process on the Arizona Medicaid Health-e-Arizona Plus FAQ page here.
For help with a Medicaid application, or for any further questions about the Medicaid program, contact the Arizona Department of Economic Security:
Arizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
You can also visit or call a local DES Office for further assistance. Find your nearest Department of Economic Security Office location and contact information here.
While we are not affiliated with the government in any way, our private company engaged writers to research the Medicaid program and compiled a guide and the following answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Medicaid Guide is filled with helpful information about how to apply, program eligibility and how to get in touch with local offices. You can view or download our free guide here.
